Returns & Exchanges

With online shopping comes the greatest challenge there is – buying without trying. It’s understandable that you may have ordered the wrong size or perhaps something you thought you would like based on the image and description, yet you feel it didn’t meet those standards in real life.

On ConfitencewithShenese, we do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products, each viewable on the corresponding product page. We want our customers to know exactly what they are ordering.


If you receive your order and find the size is not right, we are happy to exchange this item for another size. For details on how to proceed with your exchange please email shencase@gmail.com for more information.


We are currently UNABLE to offer a refund on any item unless faulty. All items are carefully checked prior to sending, however if you have received a faulty item please contact shencase@gmail.com for assistance.


Exchange Shipping:

Our exchange policy lasts 7 days. If 7 days have gone by since you received your products, we unfortunately cannot offer you an exchange.


The customer is responsible for paying shipping cost for any items sent back for an exchange and  we will pay the return cost of the exchanged item.

Depending on your country of origin, it may take 15-30 days for your exchanged item to reach you.

We ARE NOT responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and double check before checking out to make sure you provided all correct information. If you do happen to make a mistake, please email shencase@gmail.com immediately usually with an hour and we will be able to fix it, thanks!



Exchanges ONLY Accepted If Products Meet Following Criteria:

To be eligible for a exchange , your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Unworn

  • Unused

  • Unstained

  • Unwashed

  • All tags attached

  • No smells other than natural product orders

  • No animal or pet hair

  • No stretch marks or permanent wrinkles on items with latex

  • Original packaging

  • Within 7 days of the date you received